Shivank Rai is a Senior Technical Product Manager at Amazon, where he works on AI-driven pricing, experimentation, and customer analytics products across global markets. He built the Voice of Customer AI platform that analyzes over 5 billion customer feedback signals. He developed the Science product that shapes Prime investment decisions across 25+ countries. He also automated the Pricing Science product, cutting analysis time by over 90% for decisions tied to billions in annual subscription revenue.

Before Amazon, he was at Wayfair. He built the company's external careers site (processing 1M+ applications annually) and created their first internal talent marketplace (serving 22,000+ employees). He also shipped Wayfair's corporate affairs platform in response to a viral crisis, delivered at the company all-hands. Before that, he was at Tapzo (later acquired by Amazon), where he grew the customer base 3x and increased annual revenue by 40%.

He co-organized an accepted workshop at IEEE CASE 2026, reviews for IEEE ICPP 2026 and IEEE ISMAR 2026, and has guest lectured at Cornell and Wharton. He holds an M.Sc. in Engineering Management from Northeastern University and a B.Eng. from Manipal Institute of Technology.